FAQ / Changes in schedule and cancellation of flights / Cancellation of flights by the airline company
Cancellation of flights by the airline company
If the airline company has canceled one or more flights from your itinerary, we will send you an email and offer the alternative flight (if available).
You must make choice: either accept the alternative flight or cancel the trip.
In the event of trip cancellation, a full ticket refund is made (except payment system markup) for all unused segments if it is allowed by rules of the airline company.
To confirm your acceptance of the alternative flight, log into “My Account”–“Flight Tickets”–“Booking #”–“Edit order”–“Change Date/Route.” The alternative flight will be displayed on the page. If you accept it, press “Confirm.” We will send the updated itinerary receipt to your email.
To cancel the trip, log into “My Account”–“Flight Tickets”–“Booking #”–“Edit order”–“Ticket refund” and apply refund request.
You must make choice: either accept the alternative flight or cancel the trip.
In the event of trip cancellation, a full ticket refund is made (except payment system markup) for all unused segments if it is allowed by rules of the airline company.
To confirm your acceptance of the alternative flight, log into “My Account”–“Flight Tickets”–“Booking #”–“Edit order”–“Change Date/Route.” The alternative flight will be displayed on the page. If you accept it, press “Confirm.” We will send the updated itinerary receipt to your email.
To cancel the trip, log into “My Account”–“Flight Tickets”–“Booking #”–“Edit order”–“Ticket refund” and apply refund request.