FAQ

FAQ / Providers / Eurostar

Eurostar

What is Eurostar?

Eurostar is the only way to travel by high speed train from the UK to France and Belgium. Popular train destinations include London, Paris, Lille, Brussels with total travel time of 2 hours and 15 minutes or less for either journey. 


Eurostar train tickets are the perfect way to enjoy journeys to the UK and Europe. The convenience of the high speed trains gives travelers the ability of having breakfast in London and lunch in Paris! With up to eighteen trains a day and fast check-in procedure, Eurostar makes travelling by train smart and comfortable.

Map of destinations

Estimated travel time for some routes

ItineraryEstimated travel time
  London–Paris   2h 15m
  London–Brussels   1h 55m

Eurostar seating chart

Please note: this chart is for your information only, it may be different from the actual train seating layout. See the accurate & detailed Eurostar seat numbering plan.

Why choose Eurostar?

  • Up to 18 trains per day in regular schedule;
  • Direct Eurostar seasonal trains weekly to the Alps or Avignon;
  • Eurostar trains are completely non-smoking;
  • Three coach classes: “Standard class” (= 2nd class), “Standard Premier” (= 1st class for leisure) and “Business Premier” (= 1st class for business);
  • Departure lounge with a cafe, bar, newsagents, information desk and comfortable seating and a “laptop bar”. Business Premier 1st class ticket passengers can use the business lounge, with complimentary drinks and snacks;
  • Booking opens 120 days ahead (up to 6 months in summer);
  • Wide range of ticket prices depending on car class, booking moment and passenger catefory.

Eurostar e-ticket fare tariffs

  • EUROSTAR E-TICKET – Non Flexible
  • EUROSTAR E-TICKET – Semi Flexible
  • EUROSTAR E-TICKET – Fully Flexible

See detailed information on e-ticket fare tariffs.

Onboard services


Services

Standard (2nd class)

Standard Premier (1st class for leisure)

Business Premier (1st class for business)

  Air conditioning

Yes

Yes

Yes

  Comfortable seats with good legspace

Yes

Yes

Yes

  Café-bar car selling light meals, snacks and drinks

Yes

Yes

Yes

  Passenger’s food and drinks allowed onboard

Yes

Yes

Yes

  Family areas with seats around tables where children can play

Some



  Baby changing facilities having sink, soap, changing table and disposable
  changing table covers

Some



  Power socket at each seat

Yes

Yes

Yes

  Departure lounge

Yes

Yes

Yes

  Access to newspapers and magazines

Yes

Yes

Yes

  Complimentary cold meal and one round of alcoholic & non-alcoholic drinks


Yes


  Complimentary hot meals served at your seat



Yes

  Complimentary champagne, wine, beer & soft drinks served at your seat



Yes

  Table at your seat

Some

Some

Some

Transportation rules

Babies and children

Children under 4 go free on Eurostar, and a special child fare applies to children from 4 to 11 inclusive. Children 12 and over travel at the youth fare. All children under 12 must travel accompanied by an adult, and unaccompanied children from 12 to 16 require a consent form signed by their parent or guardian.

If you're travelling with young children in 2nd class, ask for a family area seat - this is at the end of the train in cars 1 and 18, as well as baby-changing facilities. Bar car staff will heat baby bottles if asked.

Luggage

Unlike travelling by air, you don't check in your bags when travelling by train. You keep them with you, placing small or medium size bags (up to backpack-size) on the luggage racks above your head and larger items on the big suitcase racks at the end of the coach just inside the entrance doors. Eurostar limits luggage to 2 large items per passenger, maximum 85cm in any one dimension, plus a small item of hand luggage. There's no luggage weight limit.

Bicycles

Bikes can be carried in bike bags under 85 cm as part of your luggage allowance. Bike bags 85-120 cm are subject to registered luggage service on day of travel and cost €15 each way. Bikes up to 2 m (whether in bike bags or not) require additional fee of €29 (registration on day of travel) or €35 (same train guarantee booked in advance).

Animals

Unfortunately, you cannot take dogs or other pets on Eurostar trains, except for guide dogs.

Accessibility

There are wheelchair spaces and wheelchair-friendly toilets on each Eurostar train. There are also special fares for people travelling in wheelchairs and a travelling companion. Electric-powered scooters can also be carried, subject to some maximum dimensions, in the baggage area on each train.