FAQ

The alteration of passport data involves changes in the passenger's citizenship, passport series and number or its validity period, as well as the passenger's date of birth.

To change passenger's passport details, please:

1. Log into the site and enter "My account"–"My orders"–"Flight tickets"–"Booking #"–"Edit order"–"Change passenger information". Then choose "Passport details" from the drop-down menu.
2. Enter the correct passenger information in the corresponding fields.
3. Leave a comment for our Customer Support if your wish to attach additional information to your request.
4. Click on “Send Request.”

The request will be processed within 72 hours. We will let you know of the results via email.

If the fare rules and flight route provide for changes in passenger's passport details, the changes will entered in the system and available to the airport and airline staff.

Pay attention! In case the changes are possible with additional payment, the information with changing conditions and surcharge amount will be sent to the customer's email.