FAQ

FAQ / Providers / Trenitalia

Trenitalia

Estimated travel time for some routes

Itinerary

Estimated travel time

  Milan–Venice

  2h 35m

  Venice–Florence

  2h 05m

  Florence–Rome

  1h 31m

Frecciarossa seating chart

Please note: this chart is for your information only, it may be different from the actual train seating layout.


Onboard services

 Services

1-2-3 Sleeper Cabins

4-6-berth couchettes

  Air conditioning

Yes

Yes

  Sound proofed cabin

Yes

Yes

  Washbasin with hot and cold water

Yes


  Table and personal-item compartment


Yes

  Power sockets and Internet access

Yes

Yes

  Clothes hanger

Yes


  Full seat of linen (towels individually packed, blankets or quilts,
  side-bed carpets)

Yes


  Cotton linen and blanket


Yes

  Complimentary bottle of mineral water

Yes


  Complimentary hot drink and daily newspaper in the morning

Yes


  Travel kit with toiletries and drinkable water glass for oral hygiene

Yes


  Possibility to choose “Women only” *

Some


  Possibility to book two cabins connected by communication door*

Yes


  On-board personnel calling button

Yes

Yes

  Locking from the inside preventing the opening from outside

Yes

Yes

  Soft blue light ensuring visibility in the cabin during the dark
  hours

Yes

Yes

  Wake-up service in the morning

Yes

Yes

  On board catering services**

Yes

Yes

  Luggage area for large pieces of luggage


Yes


* Subject to availability.
** Meals are not included in ticket price and can be purchased on board train.

Transportation rules

Luggage

In addition to regular luggage storage areas located on the trains, your luggage can be delivered almost anywhere in Italy for a small fee. The door to door luggage service is available for Frecciarossa and Frecciargento users in the following cities (Turin, Milan, Florence, Bologna, Naples, Rome, Salerno, Venice and Bari). At some Frecciarossa stations, porters can be booked to assist with the luggage. Different charges may apply and you may be required to pay for services on the spot. The total weight of your standard size pieces of luggage must not exceed 25 kg. The sum of the three dimensions for the pieces of luggage should not be larger than 250 cm.

Bicycles

Regular trains marked with a bicycle sign will accept them on board for a small fee. It’s possible to carry your bicycle with you for free if you keep it in an appropriate bicycle bag. The bag has to be placed in the designated space on the train. Some international trains will also allow you to carry your bicycle.

Animals

Passengers are allowed to travel with their pets. There are no fees for bringing along an animal that stays in its travel container. The container must be smaller or equal to 70x30x50 cm. Larger animals can travel with their owner as long as they have paid the price of a ticket for animals.

Accessibility

Assistance for people with reduced mobility includes services for individuals in wheelchairs, older people, pregnant women, visually impaired, hearing impaired and mentally handicapped travelers. Request for assistance can by made by contacting Trenitalia Call Center at the local number: 199 892 021.


Why choose Thello?

  • Based in Paris and Venice, Thello is travelling every day from and to Paris or Dijon and the major cities of North Italy;
  • New generation railcompany offers safe, easy and comfortable journey;
  • Tickets can be booked on internet and at Thello selling point at the Paris Gare de Lyon station;
  • Passengers have a choice between 3 comfort levels and enjoy a drink, snack or a warm meal in our dining car.

Thello e-ticket fare tariffs

There are 4 types of e-ticket fares:

  • THELLO E-TICKET BASE FARE
  • THELLO E-TICKET ECONOMY FARE
  • THELLO E-TICKET SUPER ECONOMY FARE 
  • THELLO E-PASSHOLDER RESERVATION

See detailed information on e-ticket fare tariffs.

Onboard services

Thello 1-2-3 Sleeper Cabins are the ideal solution for customers who wish to travel in comfort.
Thello  4-6-berth couchettes are the best option for families and groups.*The customers will receive their vouchers to get complimentary WD and breakfast in the restaurant car.

Services

1-2-3 Sleeper Cabins

4-berth couchettes

6-berth couchettes

  Air conditioning

Yes

Yes

Yes

  Sound proofed cabin

Yes

Yes

Yes

  Beds are furnished with sheets, a duvet and its cover and a pillow
  wrapped in a cotton pillowcase

Yes



  Beds furnished with a sleeping bag sheet, a cover and a pillow wrapped
  in a cotton pillowcase


Yes

Yes

  Complimentary bottle of mineral water

Yes

Yes

Yes

  Towel and slippers

Yes

Yes


  Travel kit with toiletries (toilet seat cover, tissues, soap bar, ear plugs,
  tooth brush, tooth paste, mouthwash, gel hand cleaner, sealed package
  water to brush your teeth)

Yes



  Welcome drink* (orange juice or champagne)

Yes



  Breakfast* (hot drink, orange juice, croissant**)

Yes



  Possibility to choose “Complete Compartment” ***

Yes



  Possibility to choose “Women only” ***

Yes

Yes

Yes

  Possibility to choose “Bottom seat compulsory” ***


Yes

Yes

  Wake-up service and morning coffee upon request from attendant
  in the evening

Yes



  Wake-up service at least 30 minutes before train's arrival


Yes

Yes

** Breakfast item may be subject to availability.
*** Subject to availability.

Dinner and breakfast are served in the dining car. Reservations are not required and two services with 50 places each are available. The passengers can choose Italian and French cuisine dishes a la carte or enjoy set menus dinner service. A light meal or snack option is also available in the bar car.

Please, note that meals are not included in ticket price and can be purchased on board train with credit card or cash (euro).

Transportation rules

Children

Children under 4 can travel for free, provided that they share the adult’s bed or couchette.

Luggage

Passengers can bring up to 2 large pieces of luggage and 1 piece of hand luggage. No weight restrictions.

Bicycles

Bicycles are not allowed unless folded or dismantled. Bikes can be carried in bags, under the respect of Thello’s luggage policy.

Animals

Pets within 5 kg of weight are allowed on board, provided that they are accommodated in a cage/bag of maximum size 50x30x23 cm. Large dogs between 5 and maximum 50 kg of weight are allowed to travel in 1, 2 or 3 bed cabins at exclusive use for their owner(s) and under owner’s responsibility, upon payment of a ticket on board.

What are EuroNight trains ?

EuroNight train services connect Rome and Vienna with such cities as Florence, Milan, Verona, Pisa, Livorno, Udine and Salzburg.

Trains operating on the route Vienna Meidling–Verona/Milan offer cars with seats (the cheapest option) and deluxe sleeper cabins.

Map of destinations