FAQ

To get ticket refund online, you need to:

1. Select the needed order in “My Account” section.
2. Press ”Cancel” button.*
3. Within a few hours, an operator of Support Service will contact you and provide you with more detailed information on ticket refund and refund procedure for your ticket type.

Please pay attention to your ticket type. If your ticket is:

• not to be exchanged at the box office — it is possible to cancel an order not later than 1-2 hours before bus departure. Accurate information is indicated in the voucher and depends on service provider. Approximate amount for ticket refund is calculated at the moment of order payment and is shown in an electronic ticket of the Buyer and in “My Account” section as well. The exact refund amount depends on currency rate on the day of cancellation. Fines determined by the carrier, service charge of the provider, surcharge of payment systems, and commission of TTN BTM site will be withheld from the amount of ticket refund.
• to be exchanged at the box office /when boarding a bus — it is possible to cancel an order in “My Account” section. If more than 45 minutes have passed after the order payment and “Cancel” button has become inactive, you should consult at the box office of the departure station to get ticket refund. If “Cancel” button is active, your deadline is 3 hours before bus departure to get your ticket refund. If the voucher has been already exchanged for a ticket, you may return the ticket at the box office located in the station of bus departure. Fines determined by the carrier and depending on the period of ticket cancellation, service charge of the provider, surcharge of payment systems, and commission of TTN BTM site will be withheld from the amount of ticket refund.

The period of ticket refund depends on a payment method. Funds will be returned in the same way the payment was made.

*Please note: all seats booked in a single order are canceled.