FAQ / ETI Insurance / What should I do if I lose or damage my baggage?
What should I do if I lose or damage my baggage?
1. When you discover that your baggage has been lost, stolen, or damaged, or if your baggage delivery is delayed, write an application specifying one the above-mentioned events and give it to those in charge of such issues, namely:
2. Receive documents confirming the loss of baggage from the above-mentioned institutions.
3. Inform the insurance company of the insured event within 24 hours (except weekends and national holidays) of its occurrence.
4. Contact the insurance company to receive compensation within 30 days of the end of your trip. Find out more about how you can claim compensation.
- carrier representatives (for example, the airline);
- representatives of hotels, boarding houses, etc. or of parking lots, garages, transport companies;
- in all other cases - local law enforcement agencies or other governmental authorities.
2. Receive documents confirming the loss of baggage from the above-mentioned institutions.
3. Inform the insurance company of the insured event within 24 hours (except weekends and national holidays) of its occurrence.
4. Contact the insurance company to receive compensation within 30 days of the end of your trip. Find out more about how you can claim compensation.