FAQ

FAQ / Top questions

Top questions

How to book a flight ticket online?
Fare types
Where can I view my booking?
How far in advance may I book a flight ticket?
What payment methods can I pay for my booking with?
Why is there a need in anti-fraud payment verification?
Is it possible to save my booking without payment?
What does the status of my booking mean?
How to check the fare rules in "My Account"?
What is passenger's profile?
How can I get the itinerary receipt?
What do I need to know when I take a connecting flight?
How do I enter passenger information during reservation?
Can I change date or itinerary in my booking?
Can I change or correct name or sex in my ticket?
How can I correct a mistake in my ticket?
How much does it cost to make changes in a ticket?
How сan I pay for changes?
How can I refund a ticket?
What should I do in the event of unforeseen changes?
How can I use the bonus card from the airline?
Can I select a seat on the plane?
Will I have an in-flight meal?
Can I select a special meal?
How to check in for a flight?
How can I check in for a flight online?
Where the booking reference number and the e-ticket number may be found?
What may not be transported in the carry-on baggage?
How can I get the boarding pass?
Baggage on code-sharing flights
What if I can't print out my itinerary receipt or check in for the flight online?
How to book carriage of sport equipment?
How to find baggage allowance?
What is the limit of carry-on baggage?
What is the checked baggage allowance?
Travel with animals