FAQ / Booking management (personal account) / Refund
Refund
Procedure for approval of an application for a refund:
- Fill in the application.
- Download necessary documents.
- Click on "Send Request".
- After receiving a response — to agree to the return policy*.
*If a return is possible without paying a service fee, and fare rules allow to refund the full cost (excluding payment systems margin), then the client's confirmation will not be prompted. Request for refund will be accepted in the work.
Attention!If the ticket was reissued by airline, the application must document that specify the following data:- Number of the new ticket.
- Date of registration of this ticket.
- An amount of paid fine, surcharge at the tariff rate, surcharge for each service charge separately (if present).
The request will be processed during 72 hours. The response will be sent to Buyer's email.
Pay special attention to the fact that the ticket cancellation will be held only after you agree with the terms of the return and payment of service fee (if provided on return). Until that moment tickets remain unchanged!
Attention! Refund amount is calculated at exchange rate as of the date of refund application.
Exception: if the reason for return is cancellation/delay of flight for more than 3 hours, refusal to issue a visa, illness/death of a passenger or a close relative and the application for refund is filled correctly and all the required supporting documents are attached than the cancellation of the ticket occurs immediately after consideration of the application.
All active (unused) segments of the flight are canceled when returning. If you want to cancel only the return flight, it is recommended to send the application for refund after the flight "There."
In accordance with the rules of TTN BTM offer and acceptance agreement, any actions taken from the "MY ACCOUNT" considered to be produced by the buyer personally. Responsibility for the accuracy of the data is assumed by the person who initiated the change in the ticket.